Certifikat 'Forest Stewardship Council'
Green Globe Certifikat
Zmagovalec Zeleni Svinčnik 2014
Slovenija Zelena Namestitev 2015
We are offering the first eco-friendly apartments in Slovenia, designed using the principle of innovative sustainable construction. The carefully considered selection of healthy materials and the principles of operation will turn this location into a discovery of the finer moments in life, and the point where your world comes into contact with the world of nature.
In constructing the apartments we have used natural materials that create healthy living conditions. The visible parts of the building are made of wood, while the insulation material inside the walls is of cellulose fibre, and is fitted with natural sealing materials. The facades, clad in wood, are built using the diffusion-open wall construction, allowing the building to breathe. Humidity in the interior is balanced by clay plaster.
All installed appliances are in the highest energy class, and energy-saving light bulbs are installed in all buildings. Heating for water and rooms uses a renewable energy source – water pumped from a depth of 80 metres. The water tank collects rainwater from the roof, which is then used to flush sanitary appliances and water outside areas.
The furnishings of the apartments and common areas are of solid, untreated oak and beech wood from a Slovenian manufacturer. All the fabrics used are of natural origin, and towels are made of organic cotton. The rooms are adorned with hand-made decorative items and accessories created by Slovenian designers. Certified organic cosmetics are also available.
Operating a boutique eco resort Ortenia – Apartments in Nature is a result of our mission, to promote a sustainable living, as well as sustainable, green tourism in a natural environment, in the heart of the Slovenian thermal area, by sustainable usage of natural resources and engaging and connecting local food and beverage producers, employing local people and assuring our guests as much outdoor sports and leisure activities as possible.
Thereby we want to give our guests the opportunity to enjoy their free time or holidays in a responsible way and at the same time feel the beauty, commodity and warmth of Ortenia - Apartments in Nature.
This is the full Sustainable Management Plan that gives a comprehensive insight into our apartments’ main policy towards a sustainable management of our property covering 4 key areas of the Ortenias services:
Ortenia - Apartments in nature are actively involved in conserving resources, reducing pollution, conserving biodiversity, ecosystems & landscapes, and local environmental activities.
Ortenia - Apartments in Nature are involved in corporate social responsibility actions, community development, local employment, fair trade, support local entrepreneurs, respect local communities, implement a policy against commercial exploitation, equitable hiring, employee protection and last but not least, that our business do not jeopardize the provision of basic services, such as water, energy, or sanitation to neighbouring communities.
Ortenia - Apartments in Nature sets quality of services that leads so the satisfactory of our guest as one of the major priorities that is constantly verified and improved as on internal as well as on external level.
Quality sustainable tourist services should benefit our guests, stuff, business partners and other stakeholders.
Ortenia - Apartments in Nature compile with all established and local health and safety regulations, and ensures that both guest and colleagues are safe and secure in the environment they work and stay..
The Sustainable Management Plan has been developed by Ortenia team by following the Green Globe Certification Standard. This is a continual process and the Sustainability Management Plan is to be used both internally and externally. Internally, as a guide to the staff’s work at Ortenia and externally for our stakeholders, may they be guests or suppliers, to understand the way the services are provided.
The sustainability Management Plan, including our environmental policy, is communicated both externally and internally through different mediums. Internally, it is accessible to all the staff is available externally to any stakeholders, be it guests, suppliers or press, through the our website and mailings. Furthermore, the sustainability message is communicated to through our mailing system. One example by quote:
In addition, the Ortenia team understands that there is always room for improvement in our sustainability efforts.
Ortenia apartments are licenced according to Slovenian end EU law and in compliance with all relevant international or local legislation and regulations, including health, safety, labour, and environmental aspects, and insurance policies and other guest and staff protection instruments are up to date and in order.
All new employees are given a thorough introduction to our concept and our commitment to sustainability. In addition, all employees are instructed in the information that we give out to guests regarding our sustainability efforts, in order to be able to answer questions from guests and visitors.
The satisfaction of guests is our full priority and we do our utmost to ensure that the customer has a pleasant and satisfactory stay. We interact with guests to a great degree in that guests have to be let in the door by staff, thereby being greeted personally.
We help our guests by reserving and organising their outside activities. And our big concern is also focused on quality of other services within the destination that our guests use, while they contribute to the total holiday experience of our guests.
We always verify our customer satisfaction through questioners, their conversation fed-backs, and ask them for recommendations, which we take very seriously.
We register any dissatisfaction or complaints. In case of complaints, it is our policy to do whatever it takes to turn the situation around, regardless of whether or not we find the complaint reasonable.
We want all our guests to leave our apartments as satisfied as possible.
All communication regarding promotional material at Ortenia apartments is in line with communication strategy, local regulations and cultural norms. Any dissatisfaction from our guests is tracked through the guest feedback forms, questioners and thorough many channels.
Ortenia – Apartments in Nature that are stated in a natural environment, under the hill of Podčetrtek castle, in the heart of the Slovenian thermal area are designed using the principle of innovative sustainable construction. The carefully considered selection of healthy materials and the principles of operation will turn this location into a discovery of the finer moments in life, and the point where your world comes into contact with the world of nature.
In constructing the apartments we have used natural materials that create healthy living conditions. The visible parts of the building are made of wood, while the insulation material inside the walls is of cellulose fibre, and is fitted with natural sealing materials. The facades, clad in wood, are built using the diffusion-open wall construction, allowing the building to breathe. Humidity in the interior is balanced by clay plaster.
For the innovative sustainable architecture we have been awarded by Chamber of Architecture and Spatial Planning of Slovenia (ZAPS) – Green Pencil award 2014, as the only project in Slovenia that year.
We have also been exposed in the city of Ljubljana as one of 45 most beautiful wooden houses in the world.
Our official language is Slovene. All employees communicate with each other and with external stuff as well as with suppliers in Slovene language. But for communication with our guests we use also English, Croatian, German, Italian and Russian language. All the manual, catalogues and basic information are written in all those languages.
We have our own Communications Strategy that covers all communication channels separately, from direct contact with our guests to web communication, press, social media
We are active on various social media platforms, which we use to raise our brand recognition, and to spread the word about environmental issues that we find important.
We are members of various social and sustainability initiatives and associations such as Slovenia Green
We communicate with our guests and visitors to the hotel and the website in a comprehensive manner.
Our sustainable operations and promotion involve our guests, employees, suppliers and other stakeholders.
Ortenia apartments represent an active part of local community. We provide seminars about sustainability issues in field of sustainable living and providing sustainable tourist services, for schools, tourist faculties, associations and some smaller groups.
We help local community to organize some local and cultural events and play active in planning and implementing green destination strategy.
We support local sports activities, by sponsoring sport teams.
We produce local guides, and encourage guests to visit the local shops, galleries and restaurants, especially focusing on the green and sustainable options. We communicate extensively with the local inhabitants as well as the local businesses.
Ortenia apartments by renting bikes and walking sticks and exposing local maps encourages our guest to use local infrastructure, walk ways, cycling roads.
Ortenia apartments employ only local staff, leaving within 10 km distance circle. In case of excessive work we hire additional local housekeepers. For providing massages and health and beauty treatment services we hire local experts.
Our purchasing policy is that we only work with local suppliers who are either organic and/or fair trade.
Ortenia apartment support local entrepreneurs by buying products or services from them when needed. Most of the fresh food is bought from local farmers and entrepreneurs. We issue vouchers (with special discounts) for dining in 5 local restaurants and to use spa and pool services in neighbouring bigger thermal resort. We constantly promote local. We hire local company for some major maintenance services. We promote local entrepreneurs though small gifts, we give to our guests and by exposing their leaflets and catalogues in the lobby.
Ortenia apartments are in strict compliance to the Slovenian Law and its relations. Hence, appropriate policies are in place against the employment of children, discrimination, sexual harassment, and exploitation.
Ortenia apartments promote diversity and equality and no employees or applicants are discriminated against in any way. All positions are filled on the basis of competence. We respect all local laws and regulations concerning labour laws, and offer conditions and wages an rewords superior to the minimum requirements.
Our salaries and benefits exceed national regulations, and all payments required by law into insurance and holiday funds are made on behalf of all employees. Overtime is paid for hours worked beyond the established work in accordance with Slovenian labour Law.
The activities of the business have not impacted or jeopardized resources or services in the local area or neighbouring communities in any negative manner. The activities generate a number of secure jobs and is a positive influence in the community.
Ortenia apartments are stated under the hill, beyond the famous castle of Podčetrtek to which every single apartment has a unique view. The castle is well promoted and we constantly encourage our guests to take a recreational walk toward the castle.
With Olimlje Monastery we have an agreement of mutual promotion, we offer our guests 3 types of their natural tees and they expose our promotional leaflets.
We frequently inform our guests about local festivals, and fears of local crafts.
We promote Kozjanski park part of natural heritage and renovated castle of Podrseda as part our cultural heritage.
Our Goal is to work safely and to enforce a maximum safety for our guest at all times. Although we are stated in a safe environment.
We extra ensure our guests for possible injuries or any physical hazards.
Our colleagues have been trained on basic First Aid & Life Support.
Purchase and operating policy for all mechanisms, equipment and facilities is that they be as environmentally friendly as possible: low emission and consuming minimum energy.
All necessary and mandatory safety requirements for the same are in order.
Within the apartments we constantly verify the water quality. Local agencies frequently visit us to ensure all emergency systems are in order, HACCP audits are conducted to ensure compliance to the Food Safety Management System. New maintenance staff is trained on safety and procedures, and must undergo a mandatory basic food hygiene course (certificated) in food handling.
We organise regular meetings to discuss any area of improvement of safety issues.
In Ortenia apartments, we are taking major steps to increase the awareness between our stuff, guests and other stakeholders and make them behave and act every day while thinking about our environment and its challenges, and how we can be part of the solution.
Our stuff and other stakeholders are taking all the measures to ensure we are using all resources of energy in efficient way, reduce water consumption as well as reducing the waste.
We adopted the environmental policy in 2014 at the opening of the Ortenia apartments. With the adoption of the policy, the management and employees have committed themselves to continuous improvement and prevention of pollution, compliance with and compliance with the requirements of applicable legislation, regulations and other requirements. Environmental policy is the basis for setting goals in the field of environmental protection. With the adoption of environmental policy, we have committed ourselves to responsible behavior, and at the same time, environmental protection has become our main activity, which is also adapting and supplementing in the light of changes. The management takes care of the high professional qualification, information and motivation of all employees and is committed to:
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